Terms of service

Last Updated: October 9, 2026

Welcome to Doerr.

These Terms of Service explain the conditions that apply when you visit or use the Doerr website, purchase our products, or interact with our services. We aim to make shopping with Doerr clear, straightforward, and reliable by providing understandable information about our products, orders, shipping, payments, returns, and customer support.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these Terms, please do not use the website or place an order. Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.

1. About Doerr

The Doerr website is operated by:

JOSHUA DOERR FB INC

Business Address:
210 MAIN ST
TEMPLETON, PA 16259
United States

Email: service@doerrgoods.com
Phone: +1 724-624-7769
Business Hours: Monday–Friday, 11:00 AM–7:00 PM Eastern Time (ET)

Throughout these Terms, “Doerr,” “we,” “us,” and “our” refer to JOSHUA DOERR FB INC. “Customer,” “you,” and “your” refer to anyone using our website or purchasing products from us.

Our business address is used for business operations and order fulfillment. It is not open to the public and does not accept customer visits, walk-in purchases, or in-person order pickups. Please contact our customer service team for assistance with orders, returns, or other inquiries.

2. Using Our Website

You may use our website for lawful personal shopping and related purposes.

When using our website, you agree not to:

Use the website for unlawful, fraudulent, or misleading purposes.
Interfere with the normal operation or security of the website.
Attempt to access our systems, accounts, or another customer’s information without authorization.
Upload malicious software or other harmful material.
Use automated tools to collect website information without permission.
Provide information that you know to be materially false or misleading.

We may take reasonable steps to protect our website, customers, and services if we identify activity that violates these Terms or creates a security risk. We will not restrict access solely because a customer raises a legitimate concern, asks for assistance, or exercises a consumer right.

3. Product Information

We make reasonable efforts to provide clear and accurate product descriptions, photographs, dimensions, materials, colors, and other relevant information.

Actual product appearance may vary slightly because of screen settings, lighting, photography, material characteristics, or normal manufacturing and finishing processes. For wallets made with materials that naturally vary in texture, grain, or color, minor variations may occur and do not automatically indicate a defect.

These possible variations do not excuse a product that materially differs from its description. If you believe an item is incorrect, defective, or substantially different from the information provided, please contact us at service@doerrgoods.com so we can review the issue.

4. Product Availability

Product availability may change. An item shown on our website may become unavailable before an order is completed or fulfilled.

If an item you ordered becomes unavailable after purchase, we will contact you when reasonably possible and explain the available options. Depending on the circumstances, this may include canceling the affected item and refunding any payment collected for it.

We make reasonable efforts to keep product availability information current and to avoid accepting orders for products we know cannot be fulfilled.

5. Prices and Taxes

Prices are displayed in U.S. dollars (USD) unless otherwise stated.

We make reasonable efforts to ensure that product prices and related information are accurate. If we discover a material pricing or product information error before an order is fulfilled, we may contact you to explain the issue and discuss an appropriate resolution. Depending on the circumstances, this may include proceeding with your confirmation or canceling the affected order and refunding payment collected, where applicable.

Applicable shipping charges and sales taxes will be displayed during checkout before you complete your purchase. Please review the final order total before submitting payment.

6. Orders

When you submit an order, you are requesting to purchase the selected products under the information shown during checkout.

An order confirmation email indicates that we have received your order; it does not necessarily mean that the order has been shipped. We may contact you if additional information is reasonably needed to process or fulfill your purchase.

If we cannot fulfill an order or an affected item, we will notify you when reasonably possible and refund any payment collected for the unfulfilled item or order, as applicable.

Please review your order confirmation and contact us promptly if you notice an error in your order details.

7. Order Cancellation

If you need to cancel an order, please contact service@doerrgoods.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters the shipping process. Once an order has been processed for shipment or handed to the carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return under our Return & Refund Policy, subject to its eligibility requirements. Contacting us does not guarantee cancellation, but we will review your request and explain the available options.

8. Payment

Available payment methods are displayed during checkout. Your payment is processed through the payment services available for your transaction.

Payment authorization or successful payment processing may be required before an order can be fulfilled. The timing of authorization, capture, or settlement may depend on the payment method and payment provider.

We do not intentionally store complete payment card numbers or security codes on our own systems. Payment information is handled through the relevant payment provider’s processes and in accordance with our Privacy Policy.

If a payment cannot be authorized or completed, we may be unable to process the order until the payment issue is resolved.

9. Shipping and Delivery

We currently ship to eligible addresses in the contiguous 48 United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, the U.S. Minor Outlying Islands, or international addresses.

Our standard shipping service is United States Postal Service (USPS) Ground Advantage®.

Orders are shipped from our business location in the United States:

JOSHUA DOERR FB INC
210 MAIN ST
TEMPLETON, PA 16259
United States

This address is used for business operations and order fulfillment. It is not open to the public and does not accept customer visits, walk-in purchases, or in-person order pickups. All purchases must be placed through our online store. Orders are shipped to the delivery address provided at checkout.

Our standard order processing time is 1–2 business days. Orders are processed Monday through Friday, excluding U.S. federal holidays. Our daily order cutoff time is 6:00 PM Eastern Time (ET). Orders placed after the cutoff time are generally treated as received on the next business day.

Carrier transit time is estimated at 2–5 business days after USPS accepts the package. The overall estimated delivery time is generally 3–7 business days, including standard processing time.

These timeframes are estimates, not guaranteed delivery dates. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

For complete information about eligible destinations, shipping charges, order processing, and delivery estimates, please refer to our Shipping Policy.

10. Shipping Charges

Our current standard shipping rates are based on the merchandise subtotal before applicable taxes and shipping charges:

Merchandise subtotal from $0.01 to $49.99: $5.88 standard shipping.
Merchandise subtotal of $50.00 or more: Free standard shipping.

The applicable shipping charge will be displayed during checkout before you complete your purchase. Any changes to shipping rates or services will be reflected on the website or at checkout before an order is submitted.

Free standard shipping applies to eligible orders meeting the stated merchandise subtotal requirement and does not change the shipping destinations we support.

For full details, please refer to our Shipping Policy.

11. Returns, Exchanges, and Refunds

We want you to feel comfortable shopping with Doerr. Eligible products may be returned or submitted for an exchange request within 30 calendar days from the date of delivery, subject to our Return & Refund Policy.

For wallets, returned items should generally be in new or like-new condition. Brief inspection or trying the item is acceptable, but a return may not qualify for a change-of-mind return if the product shows significant signs of regular use, excessive wear, noticeable scratches or stains, damage, alteration, or other conditions described in our Return & Refund Policy.

For change-of-mind returns or exchanges, the customer is generally responsible for return shipping costs. If we confirm that an item is defective, damaged in transit, or incorrect, Doerr will cover reasonable return shipping costs in accordance with our Return & Refund Policy.

Please contact us before sending an item back and wait for return instructions. The business address listed in these Terms is not automatically the return address. Our customer service team will confirm the appropriate return address and provide applicable instructions.

We do not accept in-person returns, exchanges, customer drop-offs, or walk-in order pickups at our business address.

Approved refunds are issued to the original payment method whenever possible. After an eligible return has been received and approved, we aim to initiate the refund within 5 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law. No restocking fee is charged under our standard return process.

Please read the Return & Refund Policy for complete eligibility requirements, return procedures, refund details, and exceptions.

12. Customer Responsibilities

To help us process orders accurately, customers are responsible for:

Providing accurate billing and shipping information.
Reviewing product selections, quantities, and order details before checkout.
Providing a complete delivery address and contact details where requested.
Using and caring for products reasonably and in accordance with their intended purpose.
Contacting us promptly if an order or product issue arises.

If you notice an error in your shipping address or order information, please contact service@doerrgoods.com as soon as possible. We will make reasonable efforts to help, but changes may not be possible after an order has entered processing or shipment.

Customers are responsible for ensuring that the delivery address is within our supported shipping area and can receive the selected shipping service.

13. Wallet Care and Product Use

Our products should be used for their intended purpose and cared for reasonably in light of their materials and characteristics.

Damage caused by misuse, improper care, unauthorized modification, or unusual handling may not qualify as a manufacturing defect. Examples may include intentional damage, unauthorized alterations, improper cleaning, or exposure to conditions that cause avoidable damage.

If you are unsure how to care for a wallet or believe an issue may be a manufacturing defect, please contact us before attempting a repair or modification. Each concern will be reviewed based on the available information and applicable policy.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.

14. Intellectual Property

Unless otherwise indicated, the Doerr website’s brand names, logos, product photographs, descriptions, graphics, written content, and website design are owned by Doerr or used with permission, and may be protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by law.

15. Customer Communications and Reviews

If you voluntarily submit a review, comment, photograph, or other content to Doerr, you are responsible for ensuring that you have the right to provide it and that it does not unlawfully infringe another person’s rights.

Please do not submit content that is unlawful, malicious, impersonates another person, or discloses another person’s private information without permission.

We may remove content that violates these standards or applicable law. We do not remove a legitimate review solely because it expresses an unfavorable opinion of Doerr. Nothing in this section limits any rights you may have under applicable law.

If you provide content for publication, any use of that content will be subject to applicable law and the terms disclosed when the content is submitted.

16. Third-Party Services and Links

Our website may use or link to third-party services, such as payment processors, shipping providers, website hosting, analytics, email services, or other service providers.

Third-party services may be governed by their own terms and privacy policies. Where a provider helps us complete a transaction, process a payment, operate our website, or deliver a requested service, information may be shared with that provider as described in our Privacy Policy.

We do not control the independent operation of third-party websites or services. Their availability, content, and practices may be subject to their own terms and policies. This provision does not exclude responsibility where it cannot legally be excluded.

We encourage you to review the relevant third party’s terms and privacy policies when using its services.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly. Temporary interruptions may occur due to maintenance, technical problems, hosting or network issues, security incidents, or events outside our reasonable control.

We will take reasonable steps to address service interruptions when practical. We cannot guarantee that the website will always be available without interruption or error.

Nothing in this section affects any rights or remedies that apply under mandatory law.

18. Errors and Corrections

We make reasonable efforts to keep website content, pricing, inventory, and technical information accurate. However, typographical, pricing, product, inventory, or technical errors may occasionally occur.

If we discover a material error affecting an order that has not yet been fulfilled, we will take reasonable steps to correct the information and contact the affected customer where appropriate. If the error materially affects the order, we will work toward a reasonable resolution, which may include cancellation and a refund of payment collected, where applicable.

We will not use a website error provision to remove any mandatory rights a customer may have under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, Doerr is not responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability, warranty, remedy, or consumer protection right that cannot legally be excluded or limited. These Terms do not affect any mandatory rights you may have under applicable law.

20. Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses or costs arising directly from your unlawful use of our website, intentional misuse of our services, or material violation of these Terms.

This provision does not require you to compensate Doerr for losses caused by Doerr’s own unlawful conduct or negligence where such responsibility cannot legally be transferred to you. It also does not limit rights that cannot legally be restricted.

21. Governing Law

These Terms are governed by applicable laws of the United States and the Commonwealth of Pennsylvania, without unnecessarily limiting any mandatory consumer protection laws that apply to you.

Nothing in this section is intended to prevent you from exercising rights provided by applicable consumer protection laws or from relying on mandatory legal protections that cannot be waived by agreement.

22. Dispute Resolution

If you have a concern about an order, product, payment, return, or our services, we encourage you to contact us first so we can understand the issue and try to resolve it directly and reasonably.

Email: service@doerrgoods.com
Phone: +1 724-624-7769

We will review the information you provide and explain the available next steps. Contacting us does not waive any legal rights or remedies you may have. Nothing in this section prevents you from exercising rights that cannot legally be waived under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.

When we make changes, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated or handled as required by applicable law. The updated Terms will apply from their stated effective date to the extent permitted by law.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law. The invalid provision will be interpreted or limited only as necessary to comply with the law, where permitted.

25. Relationship to Other Policies

These Terms of Service should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. Together, these documents explain the principal terms governing website use and purchases from Doerr.

Where a more specific policy addresses a particular subject, that policy should be read together with these Terms for the details applicable to that subject. If any inconsistency arises, we will interpret the policies in a manner consistent with applicable law and any mandatory consumer rights.

Nothing in these documents is intended to remove or reduce any mandatory rights provided by applicable law.

26. Contact Us

If you have questions about these Terms, your order, or our services, please contact us. We are happy to review your concerns and provide assistance.