Privacy policy

Last Updated: October 9, 2026

At Doerr, we respect your privacy and want you to feel comfortable shopping with us. We believe you should understand what personal information may be collected when you visit our website or place an order, how that information is used, and what choices you may have.

This Privacy Policy explains how JOSHUA DOERR FB INC, operating the Doerr website, collects, uses, stores, and shares personal information in connection with our website, products, orders, and customer support.

We aim to collect and use personal information in a reasonable and transparent manner, primarily to process orders, deliver purchases, assist customers, maintain our website, protect transactions, and meet applicable legal requirements.

1. Who We Are

The Doerr website is operated by:

Business Name: JOSHUA DOERR FB INC

Business Address:
210 MAIN ST
TEMPLETON, PA 16259
United States

Email: service@doerrgoods.com

Phone: +1 724-624-7769

Business Hours: Monday–Friday, 11:00 AM–7:00 PM Eastern Time (ET)

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the information above.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services. We may collect information that you provide directly, information generated when you use our website, and information needed to complete an order or respond to a request.

Information You Provide

When you place an order, contact us, create an account if that feature is available, or request customer support, we may collect:

Your name
Billing address
Shipping address
Email address
Phone number
Order details and purchase history
Information you provide in customer service communications
Information relevant to return, exchange, refund, or order-related requests

We use this information for the purposes explained in this policy and aim to limit collection to information reasonably needed for the relevant activity.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, depending on the website features and technologies in use. This information may include:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages viewed and interactions with website features
Referring website or source
Date and time of visits
General website performance and activity information
Approximate location inferred from your IP address

This information helps us understand website usage, maintain functionality, troubleshoot technical issues, and help protect our website and transactions.

3. Payment Information

When you make a purchase, your payment is processed through the payment method and payment processing services available at checkout.

Payment processing may involve third-party payment service providers that handle payment authorization and transaction processing. These providers may collect and process payment information in accordance with their own privacy notices and applicable requirements.

Doerr does not intentionally store complete payment card numbers or card security codes on its own website systems. The information handled by a payment provider depends on the payment method you use and the provider's processing procedures.

For more information about accepted payment methods, payment processing, shipping charges, and refunds, please review our Payment Policy and Returns & Refunds Policy.

4. How We Use Personal Information

We use personal information for purposes reasonably related to operating our store and providing customer service, including the following.

Order Processing and Delivery

We may use your name, contact details, shipping address, billing information, and order details to:

Process and confirm your order
Prepare and fulfill purchases
Arrange shipping and delivery
Provide order status and tracking updates
Contact you about order-related issues

Customer Service

We may use relevant information to:

Respond to questions and requests
Assist with returns and exchanges
Review and process eligible refunds
Investigate delivery or order problems
Provide updates about an existing order
Help resolve payment-related questions

Website Operations and Security

We may use technical and usage information to:

Operate and maintain our website
Understand general website activity
Improve website functionality and the shopping experience
Diagnose technical issues
Detect, investigate, and help prevent fraud or unauthorized activity
Protect our customers, business, and website

Marketing and Store Updates

Where you have chosen to receive marketing messages, or where otherwise permitted by applicable law, we may use your contact information to send product updates, store news, or promotional communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email. Unsubscribing from marketing messages will not prevent us from sending necessary service communications, such as order confirmations, shipping notifications, or important refund updates.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies, depending on the features and services enabled on the site.

Cookies are small data files stored on your device that can help a website remember information, support website functions, and understand how visitors interact with the site.

Where used, cookies or similar technologies may help with:

Keeping shopping cart and checkout functions working
Remembering certain website preferences
Understanding website traffic and performance
Identifying technical problems
Supporting analytics or advertising activities

Some cookies or similar technologies may be provided by third-party services integrated with our website.

You can manage or restrict cookies through your browser settings. If our website provides additional cookie preference controls, you may also use those controls to manage the applicable choices. Disabling certain cookies may affect shopping cart, checkout, or other website functions.

The information collected through cookies depends on the technologies enabled on our website and your settings.

6. How We Share Personal Information

We do not share personal information indiscriminately. We may disclose information when reasonably necessary to fulfill your order, operate our website, provide customer support, protect our business, or meet legal obligations.

Depending on the services used, information may be shared with the following categories of recipients:

Service Providers

We may share relevant information with service providers that help us operate our business, such as:

Payment processing providers
Website hosting and e-commerce platform providers
Shipping, delivery, and fulfillment providers
Customer service and email service providers
Website analytics providers
Fraud prevention and security providers
Advertising or marketing service providers, where used
Professional advisers who assist our business

These providers receive information as reasonably necessary to perform their services. Their handling of information may also be governed by their own privacy policies, contractual obligations, and applicable law.

Shipping and Fulfillment Providers

To deliver your purchase, we may provide relevant order information to shipping, delivery, and fulfillment providers. This may include your name, shipping address, contact details where needed, and information about the order or shipment.

We aim to share only the information reasonably necessary to fulfill and deliver your order.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law or a valid legal request, protect our legal rights, investigate potential fraud, address security concerns, or protect the rights and safety of our customers or others.

Business Transactions

If our business undergoes a merger, restructuring, asset sale, or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law. Any such handling will be subject to applicable legal requirements.

7. Sale, Sharing, and Advertising Choices

Doerr does not sell personal information in exchange for money.

Certain privacy laws may define “sale” or “sharing” more broadly than an exchange of money. For example, some disclosures involving advertising or analytics technologies may be treated as sharing or targeted advertising under applicable law, depending on the circumstances and technologies used.

Where applicable law gives you the right to opt out of the sale or sharing of personal information, or targeted advertising, you may contact us at service@doerrgoods.com to submit a request. If a specific opt-out mechanism is required or available for our website, we will provide or honor that mechanism as applicable.

We do not intend to use a privacy request as a reason to unfairly deny you access to our products or customer service.

8. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions are handled through the payment processing services available at checkout. The security measures used may depend on the website platform, payment provider, and other services involved in the transaction.

Although we work to protect personal information, no website, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take reasonable steps to safeguard the information we handle.

You can also help protect your information by keeping your email account and any account credentials secure and by avoiding sending passwords, complete payment card details, or security codes through email.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to:

Process and maintain order records
Provide customer support
Handle returns, exchanges, and refunds
Maintain business and financial records
Resolve disputes
Detect and prevent fraud or misuse
Meet applicable legal, tax, accounting, and regulatory requirements

The appropriate retention period depends on the type of information, why it was collected, and any applicable legal requirements.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

Requesting access to certain personal information we hold about you
Requesting correction of inaccurate personal information
Requesting deletion of certain personal information
Requesting information about how personal information is collected, used, or disclosed
Opting out of certain marketing communications
Opting out of certain sales, sharing, or targeted advertising where applicable
Requesting information about our privacy practices

To make a privacy request, please contact service@doerrgoods.com and describe your request. We may ask for reasonable information to verify your identity and protect your personal information from unauthorized disclosure.

We will review and respond to eligible requests in accordance with applicable law. Some requests may be subject to legal exceptions, such as where information must be retained to complete a transaction, meet legal obligations, or establish or defend legal claims. If an exception applies, we will handle the request as required by applicable law.

11. Additional Privacy Information for California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other applicable laws may provide you with additional privacy rights, subject to eligibility and legal exceptions.

Depending on the circumstances, these rights may include:

The right to know certain information about the personal information we collect, use, disclose, sell, or share
The right to request access to certain personal information
The right to request correction of inaccurate personal information
The right to request deletion of certain personal information
The right to opt out of the sale or sharing of personal information, or certain targeted advertising, where applicable
The right to limit certain uses or disclosures of sensitive personal information where applicable
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

To submit a request, please email service@doerrgoods.com. Please identify the request you would like to make so we can review it appropriately.

We may need to verify your identity before fulfilling certain requests. If you authorize another person to submit a request on your behalf, we may ask for proof of authorization or other information permitted by law.

We will respond to requests in accordance with applicable California law. This section describes potential rights and does not mean that every right applies in every circumstance.

12. Marketing Communications

We may send promotional emails when you have subscribed to receive them or where sending them is otherwise permitted by applicable law.

These messages may include product information, store updates, new arrivals, or promotional offers.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message. Please allow a reasonable period for the request to take effect.

Even if you unsubscribe from marketing emails, we may still send messages necessary to complete or support a transaction, such as order confirmations, shipping updates, responses to customer service requests, or refund notifications.

13. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact service@doerrgoods.com. We will review the concern and take appropriate steps as required by applicable law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services to support shopping, payment, delivery, analytics, or other functions.

These third parties may operate under their own privacy policies and practices. Doerr does not control the privacy practices of independent third-party websites.

We encourage you to review the relevant privacy information before providing personal information directly to a third-party website or service.

15. International Processing

Some service providers that support our website or business may process information in locations different from where you live. As a result, your information may be transferred to or processed in another jurisdiction, subject to applicable legal requirements.

Where required by law, we will take appropriate steps regarding such transfers and processing.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, privacy practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically so you can stay informed about how your personal information is handled.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: