Last Updated: October 9, 2026
At Doerr, we want every customer to have a clear and secure payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, when charges may occur, and how we handle payment issues and refunds.
By placing an order through our website, you agree to the payment terms described below.
1. Accepted Payment Methods
Doerr currently accepts the following seven payment card networks, subject to availability and authorization by our payment processor:
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Visa
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Mastercard
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Maestro
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American Express
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Diners Club
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Discover
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JCB
The payment methods available for your order will be displayed at checkout. Acceptance of a particular card may depend on the payment processor, card issuer, and transaction eligibility.
If your payment method is declined or cannot be authorized, you may need to use another supported payment method shown at checkout.
We do not claim to accept payment methods that are not displayed or available during checkout.
2. Payment Processing and When You Are Charged
When you place an order, your payment details are submitted through our payment processing system for authorization and processing.
Your payment may be authorized or charged during checkout, depending on the payment processor's procedures and your card issuer's requirements. The applicable charge will be displayed or communicated through the checkout process and your payment provider.
Your order can proceed for processing after the payment has been successfully authorized or completed, as applicable. You may be asked to complete an additional verification step before your payment is approved.
Once your order payment is successfully completed, you should receive an order confirmation email. Please check your email address carefully when placing your order.
If payment is completed but we are unable to fulfill your order, we will contact you regarding an appropriate resolution, which may include a refund of the amount paid.
3. Currency and Pricing
Unless otherwise stated, all prices displayed on the Doerr website are in United States Dollars (USD).
If your card or bank account uses another currency, your card issuer or financial institution may convert the transaction into your local currency. Any exchange rate or currency conversion fee is determined by your financial institution and is not controlled by Doerr.
The order total displayed at checkout before you submit your payment will show the product prices, applicable shipping charges, and any applicable taxes.
Doerr does not add undisclosed payment surcharges or hidden fees to an order. Any applicable charge will be shown during checkout before you complete your purchase.
4. Shipping Charges
Shipping charges are calculated according to our current Shipping Policy. Our standard shipping rates are:
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Orders from $0.01 to $49.99: $5.88 shipping
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Orders of $50.00 or more: Free standard shipping
The applicable shipping charge will be displayed at checkout before you submit your payment.
For additional information about order processing, delivery estimates, and shipping restrictions, please review our Shipping Policy.
5. Taxes
Applicable sales taxes are calculated at checkout based on your shipping destination and applicable tax requirements.
The final order total, including any applicable taxes and shipping charges, will be displayed before you submit your payment.
Doerr does not add undisclosed taxes or fees after checkout. If a payment provider or financial institution applies a separate currency conversion fee or other charge under its own terms, that charge is determined by the provider and is outside Doerr's control.
6. Payment Authorization Failure
A payment may be declined or fail for several reasons, including:
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Incorrect card information
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An expired card
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Insufficient available funds or credit
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Restrictions imposed by your card issuer
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Additional security or verification requirements
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Payment processor restrictions
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Other reasons determined by your card issuer or payment provider
Doerr does not have access to your bank's internal authorization decisions.
If your payment is declined, please check the information entered at checkout or contact your card issuer. You may also try another supported payment method displayed at checkout.
7. Incorrect Payment or Billing Information
Customers are responsible for providing accurate payment and billing information during checkout.
Before completing your order, please review the following information:
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Card details, where applicable
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Card expiration date
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Security code, where applicable
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Billing name and address
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Shipping address
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Order total
If you notice an error after placing your order, contact us as soon as possible at service@doerrgoods.com.
We will make reasonable efforts to assist before the order enters the shipping process. However, we cannot guarantee that payment or order details can be changed after an order has been processed or shipped.
8. Duplicate or Unrecognized Charges
If you believe you have been charged twice for the same order or notice a transaction you do not recognize, please contact us promptly.
To help us review the issue, please provide:
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Your order number, if available
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The name used for the order
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The transaction date
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The transaction amount
Contact us at service@doerrgoods.com. We will review the order and payment information available to us and assist with the investigation.
If the transaction does not appear to be associated with a Doerr order, we recommend contacting your card issuer or financial institution directly.
For your security, please do not email us your complete card number, card security code, password, or other sensitive authentication information.
9. Refunds
Refunds approved under our Returns & Refunds Policy will normally be issued to the original payment method used for the purchase.
After an eligible return has been received and approved, we aim to initiate the refund within 5 business days.
Once Doerr has initiated the refund, the time required for the funds to appear in your account depends on your card issuer, bank, or payment provider. Additional processing time may be required by your financial institution.
For full details about return eligibility, return shipping costs, and refund conditions, please review our Returns & Refunds Policy.
10. Payment Security and Information Protection
We take reasonable measures to protect information associated with transactions made through our website.
Payment card information is processed through payment processing systems and service providers. Doerr does not intentionally store complete payment card numbers or card security codes on its own website systems.
The security measures used during a transaction may depend on the website platform, payment processor, and your financial institution. Where supported, payment processing systems may use encryption and other security measures to help protect payment information during transmission and processing.
Customers should also take reasonable steps to protect their payment information. Please never send complete card numbers, security codes, passwords, or one-time verification codes to us by email.
If you receive a suspicious message claiming to be from Doerr and requesting sensitive payment information, please contact us directly using the contact information listed on our website.
11. Contact Us
If you have questions about payment methods, an unsuccessful transaction, a duplicate charge, or a refund, please contact us:
Business Name: JOSHUA DOERR FB INC
Email: service@doerrgoods.com
Phone: +1 724-624-7769
Business Hours: Monday–Friday, 11:00 AM–7:00 PM Eastern Time (ET)
We will review payment-related questions and provide assistance based on the information available to us.
Thank you for shopping with Doerr.