Shipping policy
Last Updated: October 27, 2026
At DOERR, we aim to provide a clear, reliable, and straightforward shipping experience. This Shipping Policy explains where we ship, how orders are processed, our free standard shipping, estimated delivery times, and how we handle shipping-related concerns.
Please review this policy before placing an order. If you have any questions about shipping or your order, our customer service team will be happy to assist you.
Shipping Information at a Glance
| Shipping Details | Information |
|---|---|
| Shipping Origin | United States |
| Order Cut-off Time | 6:00 PM Eastern Time (ET), Monday–Friday |
| Order Processing Time | 1–2 business days, Monday–Friday, excluding U.S. federal holidays |
| Estimated Transit Time | 2–5 business days after USPS accepts the package |
| Estimated Total Delivery Time | Approximately 3–7 business days |
| Standard Shipping Fee | $0.00 for all eligible orders |
| Free Standard Shipping | No minimum order value |
| Shipping Carrier | USPS Ground Advantage |
| Shipping Coverage | The 48 contiguous U.S. states and Washington, D.C. |
Delivery times are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, weather conditions, holidays, and carrier operations.
1. Shipping Origin and Business Address
Orders are shipped from our business location in the United States:
JOSHUA DOERR FB INC
210 MAIN ST
TEMPLETON, PA 16259
United States
This address is used for our business operations and order fulfillment. It is not open to the public and does not accept customer visits, walk-in purchases, or in-person order pickups.
All purchases must be placed through our online store. Orders are shipped to the delivery address provided by the customer at checkout. Please do not visit the address to collect an order or arrange an in-person transaction.
If you have questions about an order or its shipping status, please contact us using the contact information at the end of this policy.
2. Shipping Destinations
We currently ship to addresses within the 48 contiguous United States and Washington, D.C.
We do not currently ship to the following destinations:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- U.S. Minor Outlying Islands
- Addresses outside the United States
Please confirm that your delivery address is within our supported shipping area before completing your purchase. Orders submitted with unsupported addresses may need to be canceled or adjusted. If this occurs, our customer service team will contact you regarding the available options.
3. Shipping Fees
Standard shipping is free for all eligible orders delivered to the 48 contiguous United States and Washington, D.C. There is no minimum order value.
Free standard shipping will be displayed at checkout before you complete your purchase. Please review your order summary to confirm the final amount.
4. Order Processing Time
Orders generally require 1–2 business days to process before shipment. Our processing days are Monday through Friday, excluding U.S. federal holidays.
Our order cut-off time is 6:00 PM Eastern Time (ET), Monday through Friday.
- Orders placed before 6:00 PM ET on a business day may begin processing that same business day.
- Orders placed at or after 6:00 PM ET will generally enter the processing schedule on the next business day.
- Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.
Processing time is separate from carrier transit time. During periods of high order volume, severe weather, or operational disruption, processing may take longer than usual.
5. Shipping Carrier and Estimated Delivery Time
We currently use USPS Ground Advantage for standard shipping.
After USPS accepts your package, the estimated transit time is generally 2–5 business days. Including order processing, the estimated total delivery time is approximately 3–7 business days.
Business days do not include Sundays or U.S. federal holidays. These time frames are estimates for planning purposes and are not guaranteed delivery dates.
Once USPS accepts the package, delivery is primarily managed by the carrier. Severe weather, transportation disruptions, peak-season shipping volumes, and other circumstances outside our control may affect the actual delivery date.
6. Order Confirmation and Tracking
After you place an order, you should receive an order confirmation email containing your order details.
Once your order has shipped and tracking information is available, we will send a shipping confirmation email with the relevant tracking details. Please allow time for the carrier's tracking system to update after the package has been accepted.
You can use the tracking information in your shipping confirmation to check your package's progress.
If you have not received tracking information within a reasonable period after your order ships, please contact us at service@doerrgoods.com and include your order number.
7. Shipping Address Accuracy
Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to help correct the address before shipment, but changes cannot be guaranteed once order processing has begun or the package has been transferred to USPS.
If a package cannot be delivered because the address is incorrect or incomplete, additional delivery arrangements may be necessary. Please contact our customer service team for assistance.
8. Delayed Deliveries
We make reasonable efforts to process and ship orders within the stated time frames. However, delivery estimates may be affected by circumstances beyond our control, including:
- Severe weather or natural events
- Carrier service interruptions or transportation delays
- Peak shopping periods and high shipping volumes
- U.S. federal holidays
- Incorrect or incomplete shipping information
- Other unexpected operational disruptions
If your package appears to be delayed, please check the tracking information first. If tracking has not updated for an extended period or you need further assistance, contact our customer service team.
We will make reasonable efforts to help you understand the shipment status and identify the appropriate next steps.
9. Lost, Missing, or Damaged Packages
If your package is marked as delivered but you cannot locate it, we recommend checking around your delivery location and asking household members, neighbors, or building management, where applicable. You may also contact USPS for additional delivery details.
If your package appears to be lost, arrives with visible shipping damage, or has another shipping-related issue, please contact us at service@doerrgoods.com. Include your order number, a description of the issue, and relevant photos when applicable.
We will review the information and work with you to determine the appropriate next steps. The available resolution may depend on the circumstances of the shipment and the information provided by the carrier.
10. P.O. Boxes and Delivery Restrictions
Delivery to P.O. boxes and certain addresses may be subject to carrier service limitations. Please ensure that the address entered at checkout can receive USPS Ground Advantage deliveries.
Some locations may have local delivery restrictions or other limitations outside our control. If a delivery issue arises, please contact us so we can help review the available options.
11. Taxes and Additional Charges
No hidden taxes or extra customs duties for U.S. orders.
Applicable sales tax, if required by law, is calculated and displayed at checkout before you place the order. Orders shipped to the supported U.S. areas are not charged customs duties. The order total, including any applicable sales tax and free standard shipping, is shown before payment. We do not add shipping fees, taxes, or customs duties after checkout.
12. Contact Us
If you have questions about shipping destinations, order processing, tracking, or delivery, please contact us using the information below.
Business Name: JOSHUA DOERR FB INC
Business Address: 210 MAIN ST, TEMPLETON, PA 16259, United States
Email: service@doerrgoods.com
Phone: +1 724-624-7769
Customer Service Hours: Monday–Friday, 11:00 AM–7:00 PM Eastern Time (ET)
Customer service hours do not change the 6:00 PM ET order cutoff. Orders placed at or after 6:00 PM ET begin processing on the next business day.
Please note that our business address is not open to the public and is not available for customer visits or in-person order pickups.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Thank you for choosing DOERR. We appreciate your order and will do our best to provide clear communication and helpful support throughout the shipping process.